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购买问题 Purchase Issue

问:现在哪些国家和地区可支持购买和配送?
Q:Which countries and regions support purchase and delivery?
答:我们目前可支持购买和配送区域为中国大陆、中国香港、中国澳门、中国台湾、新加坡。后续会陆续开通其他东南亚国家和地区。如显示无法购买,请邮件联系官方客服kitty@sygroup.com.sg
A:At present, we only support purchase and distribution in Mainland China, Hong Kong, Macau, Taiwan, and Singapore. We will gradually open up other Southeast Asia countries and regions in the future. If it shows that the purchase cannot be made in the listed countries, please contact our representative via email at kitty@sygroup.com.sg


问:现在支持哪些支付方式?
Q: What payment methods are supported?                                
答:我们网站现在支持stripe支付,Visa,Mastercard都是可支持付款的。
A:Our website now supports Stripe payment via VISA and Mastercard. 


问:中国大陆用户支付遇到问题该怎么办?
Q:What should I do if I encounter problems paying in Mainland China? 
答:我们现在支持的stripe支付方式仅为Visa,Mastercard,很抱歉我们暂不支持微信、支付宝等方式支付。若想通过微信、支付宝等方式付款,请关注中国大陆微信公众号“LEDGER SY”,留言“支付协助”,我们的官方客服会提供付款协助。
A:We do not support other payment methods except for Stripe payment via VISA and Mastercard via our website. Should you want to make payment through WeChat, Alipay and other methods, please follow our Mainland China WeChat official account "LEDGER SY" and leave a message "payment assistance". Our representative will provide you with assistance.


问:购买后多久会发货?
Q: How long does it take for the item to be shipped out after purchase?  
答:运输时间仅为估计值,以实际到货时间为准
1)香港地区:本地配送,工作日付款后48小时内发货,发出顺丰速递,预计发货后72小时内送达;
2)台湾地区:本地配送, 工作日付款后48小时内发货,发出中华邮政,预计发货后72小时内送达;
3)中国大陆:本地配送, 工作日付款后24小时内发货,发出顺丰速递,预计发货后48小时内送达;
4)新加坡:本地配送, 工作日付款后48小时内发货,预计发货后72小时内送达;
A:The shipping time is only an estimate and is subject to the actual arrival time.
1)Hong Kong region: Local delivery, shipped within 48 hours after payment on weekdays, sent via SF Express, expected to be delivered within 72 hours after shipment;
2)Taiwan region: Local delivery, shipped within 48 hours after payment on weekdays, sent to China Post, expected to be delivered within 72 hours after shipment;
3)Mainland China: local delivery, delivery within 24 hours after payment in working days, SF express delivery, expected delivery within 48 hours after delivery;
4)Singapore: Local delivery, shipped within 48 hours after payment on weekdays, expected to be delivered within 72 hours after shipment;